If you run a small business, you already know this: The hardest part of the job isn’t the work. It’s the people. The communication hiccups. The “I thought she was doing that” confusion. The employee who shuts down when you give feedback. The two employees who refuse to talk to each other unless a mediator is present. This stuff drains your time and energy faster than almost anything else. Good news: most of these problems are fixable with simple, human-first strategies — n